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BABY EINSTEIN | Home » » BABY EINSTEIN MUSICAL MOTION ACTIVITY JUMPER | | | | | | | Description: | | Seat swivels 360 degrees. It has six point height adjustments. Padded toy bars and covered springs for added safety. Ten links to attach more of baby's favorite toys. | | | Product Details: | | | Product Length:
| 32.0 inches | | Product Width:
| 34.0 inches | | Product Height:
| 29.0 inches | | Product Weight:
| 19.5 pounds | | Package Length:
| 31.2 inches | | Package Width:
| 22.4 inches | | Package Height:
| 10.1 inches | | Package Weight:
| 23.2 pounds | | Average Customer Rating:
|  based on 226 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 226 customer reviews )
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Most Helpful Customer Reviews
139 of 145 found the following review helpful:
 Baby loved it...until it broke.Jun 12, 2008
By R. White
"bec"
If you're a parent who bought this and the piano/music box insert is broken, call Kids 2 at 1-800-230-8190 and ask for a replacement. Apparently this part has broken so many times that they don't ask any questions. It is also so common that the part is on backorder, so you will want to call them right away. See the rest of my review for more details, but I wanted to save some unfortunate parent some precious time so I put this at the top.
My 4-month-old loved this from the first moment she sat in it. She could spend an hour in it easily. She especially liked banging on the piano/music box insert. Unfortunately, this was short lived as the piano/music box stopped working after only 2 weeks. We replaced the batteries, but the box never worked again. I did some research online and discovered that other parents had complained about the same problem. They had suggested calling the manufacturer for a replacement, but no one had the number.
After a few calls around, I finally contacted Kids 2 and they offered to ship a replacement out in a month. Six weeks later, I called to check on it and was told that "things are often delayed from China and this is on back order". When I asked how long it would be I was told maybe another 4 to 6 weeks. Thats a total of over three months to get a replacement part from the manufacturer. Thats IF they actually deliver this time. I'm not holding my breath. I won't be buying any Kids 2 products again any time soon.
Without the piano unit, there are really only 2 sections of the exerciser left to entertain the baby. She enjoys chewing on the sunflower, but that section has no other toys, so the other 2 inserts get most of her attention. Thankfully, the bouncer also has loops to attach other toys.
If it weren't for the fact that we could attach other toys, she would have really missed that piano.
In summation, I would have given this product five stars if it weren't for that piano. My daughter loved it. She still likes playing in the Jumper and we use it every day. I took one star away for an obviously defective piece of equipment. I took another star away for the ridiculously long time it is going to take for the replacement to arrive. If you're one of the lucky parents that didn't get a defective music insert, then I'll bet you'll love this product.
UPDATE - August 1, 2008
So I got the replacement for the piano insert and, as I thought, it broke about 2 weeks after we received it. I called Baby Einstein customer support (1-800-793-1454 Prompt #5) and they were fantastic. They contacted Kids 2 for me and requested a refund for the full price of the toy. Kids 2 called me and were very apologetic and accommodating. They are sending out a refund check as well as another replacement piano insert. My daughter still loves the toy and uses the piano every day (when it works). I wanted to let you all know that the customer support with Baby Einstein is amazing. If you do get a broken bouncer, you will get great support from the Baby Einstein support staff (Mary and Donna).
25 of 26 found the following review helpful:
Love this!Apr 24, 2008
By desi
I can't say enough about this jumper. We have a VERY active little boy and with this jumper, he met his match. We started him in this at 4 months old. He liked it but didn't do much in it but play with the toys for the first couple of weeks and then all of a sudden, he was bouncing like crazy. He could seriously spend an hour in this while I emptied the dishwasher, fixed his food etc... He's 7 and a half months now and he still loves it. The only negative thing I can say is that I wish I could swap the toys out with new ones (the Evenflow has this option but doesn't bounce like this one) Also, the piano stopped working on this after a couple of months.
Regardless, he loves this more than any other jumper we've purchased (three so far).
49 of 56 found the following review helpful:
 Not what I expectedMay 30, 2008
By Sarah's Mommy
My son currently has the Rainforest Jumperoo and he loved it so much I thought I would get him another jumper to keep at his daycare for him.
I really likes the looks and activities that the Baby Einstien jumper ha and since it was a little bit different with activities and sort, I bought one.
I have to say right away, this jumper is extremely tight as far as jumping is concerened. The springs are very stiff and when my son tried to jump, it barely moved. He is 8 months old and quite strong. He got tired of this jumper very quickly and wanted to go back to his Rainforest Jumperoo. And once I put him in his other jumper, he was as happy as a lark! Jumping away like mad.
Now the good point is that it folds up more easily and compact than the Rainforest Jumperoo and it doesnt unfold when tring to move it place to place. Thats a plus!
But as far as the jumping goes, no way! het the Rainforest Jumperoo, that is so much better!!!!!
I already got rid of the Baby Einstien Jumper!! Thumbs down!
8 of 8 found the following review helpful:
 Most fun toy!Jan 30, 2010
By P. SIMPSON
We just got this jumper for my son a few weeks ago and he is having a blast. We also got him the Baby Einstein Activity Center and he likes that too, but he loves that jumper more. When we bought this, my son was 5 months old and 95th percentile for height and we had it set on the lowest setting and he fit perfectly. It took him a week or so to learn that he could really jump in it, but now he can't stop. The seat is a little big, but he doesn't seem to mind. As soon as we put him in it he jumps his little heart out and giggles the whole time. He has so much fun jumping he really doesn't pay much to attention to the toys. I really like the keyboard. It plays fun music that isn't annoying like other baby toys. It isn't too loud either. I also like the toy hooks. We attached the Baby Einstein bendy ball on one and a teether on the other. I also got more Baby Einstein Links to attach to the 6 overhead hooks, the jumper only came with 7. We went into a store and checked out the Fisher Price jumperoos first and they felt wobbly and not sturdy. The FP jumperoo toys were fine, but I could imagine the noises and music getting very annoying after a while.
11 of 12 found the following review helpful:
 Broke right away...bad customer serviceFeb 06, 2009
By Matt Chan
Bought this the jumper...with the understanding that the keyboard could be a problem after reading some reviews. Well the keyboard broke right way. I called Kids 2 and they said they were having problems with the keyboards and that the replacement would take around 6 weeks to arrive. I guess they are backordered due to weak keyboard design. The jumper isn't much without the keyboard. After a couple of weeks I called Baby Einstein and they said they would contact Kid 2 for me...I got a call back from Kids 2. Same story 4 to 6 weeks. I then called back Baby Einstein to ask why they couldn't just take a part from an existing unti and ship it to me or better yet, take this unit back and send me another that works. They said they would get back to me.
Not very good customer service on a product that they know has issues. Stay away from this item until they get the keyboard problem fixed.
See all 226 customer reviews on Amazon.com
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